How Will My Order Ship?
We’ve carefully selected the shipping options for each product on our site to ensure you receive the fastest, safest and most reliable delivery service possible. Each item’s delivery options will be noted on its product page, as well as in the shopping cart.
Import duties are included where applicable in the price of the item, so you won’t have to worry about paying upon delivery.
Any Exceptions I Should Be Aware Of?
- Deliveries are not typically made on Saturdays or Sundays
- We cannot ship to P.O. Boxes
- Shipping surcharge applies to remote areas. You will be notified of the surcharge upon entry of your postal code
For items that are too large or fragile to be delivered via UPS/FedEx, we partner with carriers specializing in the transportation and delivery of Large Parcel freight.
How it works:
1.) Choose a delivery option for your Large Parcel item at checkout
Available delivery methods vary by item; all service options will be displayed in the shopping cart.
2.) Your order gets picked up from our Store
We’ll send you a Ship Confirmation email to let you know your order is on its way.
3.) Order is shipped to a Local Delivery Company in your region
A Large Parcel carrier transports your order with care to a delivery professional in your area.
4.) Day of Delivery: Welcome your new order home!
Be sure to inspect the shipment contents upon delivery. If you have any concerns regarding the condition or packaging of your order, simply describe the issue on the delivery receipt provided by the driver and contact us for assistance.
Large Parcel Delivery Methods
Cottage or Home: Product left in driveway or front of property
This delivery method covers the essentials. A delivery truck will pull up to the driveway outside of your home. From there, you will be responsible in placing on deck of patio. We recommend asking a family member or friend for an extra hand.
- Signature Required: Yes
- Packaging Removal Included: No
- Assembly Service Included: No
Please refer to the following chart to understand the specific shipping rates for items that fall under our Shipping Policy:
|Local Delivery Within 50 miles of Store
|Local Delivery Within 100 miles of Store
| Local Delivery
Within 200 miles
|One – Ten Chairs
Deliveries over 200 miles for Store will be subject to estimate and exact price will be determined at time of delivery and charged accordingly.
Shipping surcharge applies to remote areas. You will be notified of the surcharge upon entry of your postal code.
International shipping outside of Canada:
Shipping surcharge applies. You will be notified of the charge upon entry of your postal code.